Refund policy

Refund Policy

Try our insoles for 30 Days, and if you are not completely satisfied with them for whatever reason, send them back for a full refund. No questions asked.

The Fine Print:

• Eligibility: Returns must be made within 30 days of the delivery date (not the order date), which gives you a little extra time to decide if the insoles are just right for you.

• Condition of Products: Don’t worry if the insoles have been used or trimmed—that’s part of the process of finding the right fit.

• Refund Process: We’ll issue a refund to your original payment method within 3-5 business days after receiving your return.

• Return Shipping: Please mail the insoles back via a trackable method of your choice to the following address:

  Run 619 Insoles
  Attn: returns
  1970 Dunning Cir
  San Diego, CA 92154

• Exclusions: Unfortunately, we do not accept returns on international orders or clearance items.

• Defective Products: If you believe your product has a manufacturing defect, please send our customer service team a message within 30 days of purchase with images and an explanation of the issue.

• Contact Information: If you have any questions or need help with your return, contact us at hello@run619.com